💡1. Nature of the service

All MyNum numerology readings are:

• individual digital content,
• generated automatically based on your birth date,
• delivered electronically (email + account).

Such content is not eligible for withdrawal after delivery.

✅3. When a refund is possible

Refunds may only be issued in the following cases:

✔ 3.1. Technical failure on our side:

• payment succeeded but the reading was not delivered,
• email delivery failed due to a server issue,
• file is corrupted or does not open,
• generation failed.

We will:

• resend the reading free of charge,
• if the issue cannot be fixed — issue a full refund.

✔ 3.2. Duplicate payment

If Stripe processes a duplicate charge, the duplicated amount will be refunded.

✔ 3.3. Subscriptions (recurring)

For recurring subscriptions (e.g. MyNum Daily) you can cancel at any time in your settings and keep access until the end of the period you already paid for. The current (already started) billing period is not refundable, because the daily content for that period has been delivered. If a free trial is offered, you are not charged if you cancel before it ends. The technical-failure (3.1) and duplicate-charge (3.2) rules also apply to subscriptions.

❌4. What is NOT a valid reason for a refund

Refunds will not be issued if:

• you expected different results,
• you do not like the style of interpretation,
• the reading feels too short / too long,
• you changed your mind after receiving the result.

Once digital content is delivered, the service is considered fully provided.

📧5. How to request a refund

Send an email to:

📩 support@mynum.app

Subject: Refund Request

Please include:

• order number
• email used for payment
• description of the issue

We respond within 1–2 business days.

⏱️6. Refund processing time

Once approved, Stripe processes refunds within 3–10 business days depending on your bank.

📞7. Contact for refund-related issues

XPROFIT OÜ

📩 support@mynum.app

Pae tn 21, 11415 Tallinn, Estonia